Caring for You

 

Banking Machines | Discharge Times |Cafeteria Hours & Location| Environmental Services/Housekeeping | Hairdressing | Mail | Main Entrance | Meal Delivery Times | Overhead Paging | Personal Belongings | Telephones |  Valuables | Wireless Internet    


Banking Machines

Banking Machines are located in the Perth ER waiting area and Smiths Falls Site Cafeteria.

 

Cafeteria Hours & Location

Cafeterias are accessible at each site Monday to Friday from 10 a.m. to 1:30 p.m.  Vending machines are available outside of regular business hours.  The vending machines are located in the waiting areas of each Emergency Department at both sites and in the cafeteria by the Main Entrance at the Smiths Falls Site. 

  • Smiths Falls Site - Adjacent to the front entrance 
    Monday to Friday (closed on statutory holidays) from 10:00 am to 1:30 pm
  • GWM/Perth Site - Ground floor across from the elevators
    Monday to Friday (closed on statutory holidays) from 10:00 am to 1:30 pm
  • Vending Machines
    • Smiths Falls - Cafeteria and Emergency Room Waiting Room
    • GWM/Perth - Emergency  Room Waiting Room 

Discharge Times

Patients should plan for a 10 a.m. discharge time to facilitate patient flow through the hospital.

 

Environmental Services/Housekeeping

Environmental Services takes great pride in providing you with a safe, clean environment.

 

Hairdressing

Should you require hairdressing/barber services, please contact your hairdresser as they may be able to make arrangements to provide an on-site visit.

 

Mail & E-Greetings

Patient mail is delivered regularly. Your incoming mail should be labeled clearly. If the patient has been discharged, any mail received after discharge will be returned to the sender.

 

PSFDH offers an e-mail service for our patients. Anyone with internet access can go to www.psfdh.on.ca/sendgreetings and create a colourful card. The message will be printed and delivered to the in-patient. Please note that PSFDH does not provide a means for the recipient to reply to your message.

 

Main Entrance

Both sites can be accessed 7 days/week. GWM (Perth) Site (via Drummond Street) and SF Site (via Elmsley Street) Main Entrances Monday to Friday 7:00 a.m. to 4:00 p.m. After hours, please access the building via the Emergency Department.

 

Meal Delivery Times

Meals are delivered to the rooms as follows:

  • Breakfast: 7:45 a.m. to 8:15 a.m.
  • Lunch: 11:45 a.m. to 12:15 p.m.
  • Dinner: 4:45 p.m. to 5:15 p.m.

In addition, snacks are always available on each nursing unit for patients. Snacks include juice, milk, crackers, bread and peanut butter. Please contact a member of your health care team if you have any questions or concerns. You are welcome to bring in your own food permitting there are no dietary restrictions during your stay.  

 

Overhead Paging

PSFDH does try to minimize the level of noise pollution. However, when urgent assistance is needed, the paging system is used. Staff will speak to you directly in the event of an emergency.

 

Personal Belongings

We ask that you limit your personal belongings when staying at our organization as this will assist in maintaining the patient care environment while enforcing infection control practices. You will be asked to take excessive items home if they cannot be reasonably stored. The hospital is not responsible for lost or damaged items, including valuables such as hearing aids, cell phones and other technology.

 

Telephones/Cellphones

Bedside telephones are provided free of charge. Each bedside telephone has its own extension number.

To make a local call from a patient phone, dial “9” and the number you want. Long distance calls must be made through the Operator and be at the expense of the caller. Press “0” for assistance.

 

Use of cell phones for telephone purposes at PSFDH is permitted inside hospital facilities (patient rooms, lobbies, waiting areas, lounges and private offices) with the exception of ICU, Operating Rooms, and Emergency Rooms. Signage is in place indicating the restrictions.

 

Patients, visitors, staff and physicians are prohibited from using their cell phones for taking photographs, videos or voice recordings due to the privacy rights of our patients and staff. Cell phone users must also respect their surroundings and the people around them. All cellphone users are asked to keep their voices and ringers low.

 

Valuables

Please do not bring any valuables with you to the hospital. If you come with valuables, please ensure you have labelled each item and/or made arrangements to have them taken home. E-readers (such as Kobos, Kindles, etc.) are permitted. Laptops/iPads/iPods/Radios are not to be used without headphones. PSFDH will not be held responsible for the loss or damage of personal belongings. Any valuable items remain your responsibility.

 

Wireless Internet

PSFDH offers free Wi-Fi access in all areas of the hospital. Computers are not provided by the hospital, but patients or families who bring in their own devices can connect to the Internet free of charge. Access to internet is subject to “restricted access” based on the PSFDH disallowed sites.