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COVID-19 Information for Our Patients & Visitors

We want to assure you that there is a dedicated team of professionals at our hospital who have the passion, expertise, and focus to care for our communities. Our goal is to care for the sick, keep our workforce healthy, and prevent the spread of COVID-19 across our hospitals. We are following the guidance from our local Public Health officials and directives from the Chief Medical Officer of Health for Ontario. Thank you for your patience and understanding.

Coming to Our Hospitals

The primary entry point is located at the Emergency Department entrance at both the Smiths Falls and GWM sites. It is open 24 hours per day/7 days per week.


A second entry point for patients has been opened at the GWM site in Perth at the Main Entrance on Drummond Street. It is accessible Monday to Friday from 7 am to 3 pm.  Patients in Smiths Falls will continue to use the Emergency entrance. Please note that these are drop off and pick up areas only. For safety reasons, parking or extended waiting in a drop off/pick-up area is NOT permitted.

Guidelines for Visitors

The current policy at PSFDH for visitors and support persons attempts to balance the safety of our patients, staff, and physicians while providing the best possible access to the hospital by our community. At this time, one visitor or support person is allowed for:

  • Patients receiving palliative care at the end stages of life
  • Patients who are critically ill in Intensive Care Unit (ICU)
  • Patients who have been admitted for longer than 2 weeks of stay
  • Partner (or support person) for a patient in labour or with a complex obstetrical diagnosis
  • Patients requiring assistance with rehabilitation
  • Patients undergoing surgery, dialysis, or attending the Medical Day Unit who require assistance of a support person
  • Patients who require assistance of a support person (e.g. children under 16 years, patients with dementia, developmental or physical challenges)
These guidelines apply to the Emergency Departments, Outpatient Departments, Inpatient Departments and Diagnostic Imaging Departments.

There are specific guidelines related to screening and what can be brought to hospitals. 



Ramping Up Services

PSFDH has started to gradually increase the number of scheduled surgeries and procedures.  Hospitals must maintain the flexibility to ramp down if there is an upward trend in COVID-19 activity in their region. 

What can you expect with the gradual ramp up?

  • You will be contacted directly by your primary care provider and/or the hospital to discuss your procedure’s booking at which time you will be pre-screened for COVID-19
  • You will be screened a second time when you enter the hospital through the Emergency Department Patient Entrance where you will be given a mask to wear and requested to wash your hands with hand sanitizer.
  • You are then directed to registration where you will present your Health Card.
  • You will be screened a third time while in the procedure’s waiting area.
  • Mandatory physical distancing precautions are in place and are to be respected at all times. Waiting areas have been reconfigured to support these measures.
Our hospital is taking every possible measure to ensure patient and staff safety. People are reminded that if you require urgent/emergent care, please go to your nearest Emergency Department or call 911. 


COVID-19 Assessment Centre

The Covid-19 Assessment Centre is operated by PSFDH staff and Primary Healthcare Providers from our communities. Read more about the Assessment Centre. 


Keep Informed 


 It is important you obtain up-to-date information from credible Information sources. Helpful information is found at: