Ontario’s health care system can feel like a maze. The system has become so complex that even people who work in it every day often struggle to navigate it. So for members of the public – who often encounter the system at a time of crisis – it can be hopelessly confusing and frustrating.
In response, some hospitals have introduced patient navigators, who act as guides through the labyrinth of health care services. They help connect patients with the right doctors, access available resources and therapies, improve continuity of care and get answers to patients’ questions about their diagnoses.