Patient & Family Advisory Council
At the heart of the structure of the Patient- and Family-Centred Care initiative at PSFDH is the Patient and Family Advisory Council, established in 2015. The council currently consists of 7 Patient Experience Advisors and three staff. The Patient and Family Advisory Council serves in an advisory capacity, providing input to and making recommendations on matters that impact the experience of patients and their families at PSFDH.
The role of the Patient and Family Advisory Council (PFAC) and the appointed “Advisors” at Perth and Smiths Falls District Hospital (PSFDH) is to identify current and future opportunities to improve the care experience for patients, family and caregivers. By building a formal and structured partnership between Advisors and the organization, PSFDH will be able to better identify and integrate the patient perspective in its planning and activities.
They ensure the perspective of patients, family members or their caregivers is always considered and incorporated in organizational activities and listen and learn from patients, family members.
The goal of PFAC is to:
- ensure the perspective of patients, family members and/or their caregivers is always considered and incorporated in organizational activities; and,
- listen and learn from patients, family members and/or their caregivers to
- embed the patient voice throughout the organization
For more information about PFAC, please contact Nancy Shaw, Vice President, Patient Care Services/CNE at 613-283-2330 ext. 1292 or by email at firstname.lastname@example.org.