COVID-19 Assessment Centre Wait Times

Media Release

 For Immediate Release:  Friday, September 18, 2020

Wait Times at the Perth and Smiths Falls District Hospital

COVID-19 Assessment Centre

Smiths Falls, ON:  The COVID-19 Assessment Centre (CAC) located at the Smiths Falls Site of the Perth and Smiths Falls District Hospital is currently experiencing the largest increase in the number of residents seeking COVID-19 testing since the start of the pandemic in March of this year.

As has been the case over the last several months, the CAC is currently adjusting the operation of the CAC to better meet the community’s needs and has modified its hours of operation.  The CAC will now be open from 8 a.m. until 6 p.m., seven days per week. Please note that, priority is being given to residents who have symptoms that may be related to COVID-19 when booking appointments in the CAC. The Perth and Smiths Falls District Hospital is requesting patience from the public at this time as the CAC addresses the current surge in requests for testing and asks that you call only one time to the CAC phone line so as to minimize volume and demands to respond. Testing is still by appointment only.

Please call 613-283-2330 ext. 1401 and leave one message clearly stating your name, date of birth and a contact telephone number. Our staff will return your call.

PSFDH is also asking that no pets be brought with you while you attend your appointment.  If a support animal is required, we ask that they are restrained to ensure the safety of both you and the CAC staff member.

In the event that you have significant symptoms and are worried about a delay in an appointment for assessment and testing at the CAC, you may contact:

The Leeds, Grenville and Lanark District Health Unit at 1-800-660-5853 ext .2222

Or Telehealth Ontario (toll-free) at (866) 797-0000 or Toll-free TTY at (866) 797-0007

Further information is available at https://www.ontario.ca/page/get-medical-advice-telehealth-ontario.  Public members can also call their own family physician or nurse practitioner for advice and guidance.  In the setting of an urgent medical situation or an emergency, public members should go to one of the Emergency Departments.

The CAC is located outside the Main Entrance on Elmsley Street North, Smiths Falls. Patients will drive up to the Main Entrance and remain in their vehicle while an in-vehicle assessment is completed.

The CAC is NOT a public entrance. The current patient drop-off/pick up areas remain in place at the Smiths Falls Site. Patients can continue to be dropped off and picked up at the Smiths Falls Site Emergency Department entrance located off of Cornelia Street.

 

About PSFDH:

The Perth and Smiths Falls District Hospital (the “Hospital”) is a fully accredited acute care health care organization located on two state-of-the-art sites. The hospital is situated in the heart of the Rideau Canal region and proudly provides health services to more than 60,000 people in the surrounding communities. The hospital delivers a broad range of primary and secondary services and programs such as emergency care, diagnostic imaging, obstetrics, general and specialty surgical services, dialysis, as well as laboratory and infection control services.

For more information contact:

Dr. Barry Guppy President and CEO

Perth and Smiths Falls District Hospital 613-283-2330 ext. 1110

www.psfdh.on.ca

 

COVID-19 Assessment Centre Information

COVID-19 ASSESSMENT CENTRE: The Covid-19 Assessment Centre is operated by staff from Perth and Smiths Falls District Hospital (PSFDH) and Primary Healthcare Providers from our communities. The centre only provides assessments and sample collection for Covid-19.

Self-referrals are now being accepted, by appointment only.

No walk-in patients can be accommodated at this time.

 Where is the Assessment Centre?

  • The Assessment Centre is located at the entrance of the Smiths Falls site and can be accessed from Elmsley Street.
  • Patients are asked to drive up to the main entrance and remain in their vehicle while an in-vehicle assessment and/or swabbing is

What are the operating hours?

Monday through Friday:   8 a.m. – 6 p.m.

Saturday: 10 a.m. – 4 p.m.

Sunday: 10 a.m. – 4 p.m.

Who can be tested?

While anyone can seek an appointment at the PSFDH COVID-19 Assessment Clinic, the Leeds, Grenville & Lanark District Health Unit is strongly encouraging that the following individuals be assessed at the Centre:

  • Anyone with symptoms of COVID-19
  • Essential workers (persons working directly with the public)
  • Healthcare workers or a household member of a healthcare worker
  • Pregnant individuals who are in their third trimester
  • Returning travellers to Canada
  • Close contacts of a confirmed or probable case of COVID-19 (live with, provided care for, or spent extensive time with)

What are the symptoms of COVID-19?

COVID-19 symptoms may include fever, pneumonia, “any new or worsening symptom” such as cough, shortness of breath, sore throat, runny nose, sneezing, nasal congestion, hoarse voice, difficulty swallowing, new smell or taste disorders, nausea, vomiting, diarrhea or abdominal pain.

If you have questions regarding your symptoms, please contact one of the following:

  • Public Health at 613-283-2740
  • TeleHealth Ontario at 1-866-797-0000
  • Your Primary Care Provider

How do I get an appointment?

Call the hospital directly at 613-283-2330 extension 1401 to book an appointment and have your health card available.

If no one answers, please leave a message with your name and contact number. A Registration Clerk will return your call to book an appointment.

Please note that if you have no symptoms, you may be asked to wait a few days to ensure community members with symptoms are able to secure an appointment.

How long before results are available?

With the expected increase in test volumes, patients should expect that results will be available within three to four days from sample collection.

How can I obtain my COVID-19 test results?

  1. Patients can access COVID-19 results on line using the following link https://covid- ontario.ca.
  2. Contact your primary care provider.
  • If you have questions about your results, or your results are not available online, contact your health care provider or Public Health at 1-800-660-5853 for assistance.
  • If your test result is POSITIVE (COVID-19 detected) you will be contacted by the Public Health unit for follow-up in order to complete contact tracing.

Amendments to Visitation/Visitor Guidelines

Media Release

For Immediate Release: Tuesday, July 14, 2020

The Perth and Smiths Falls District Hospital
Changes to the Visitation Guidelines
for Visitors and Support Persons

The Perth and Smiths Falls District Hospital (PSFDH) recognizes that visitors and support persons are essential to the health and well-being of our patients and are an important part of the healing process.

Visitor restrictions were implemented in March 2020 at the onset of the COVID-19 pandemic in Ontario per the direction of the Ontario Medical Officer of Health.

The current policy at PSFDH for visitors and support persons attempts to balance the safety of our patients, staff, and physicians while providing the best possible access to the hospital by our community. At this time, one visitor or support person is allowed for:

  • Patients receiving palliative care at the end stages of life
  • Patients who are critically ill in Intensive Care Unit (ICU)
  • Patients who have been admitted for longer than 2 weeks of stay
  • Partner (or support person) for a patient in labour or with a complex obstetrical diagnosis
  • Patients requiring assistance with rehabilitation
  • Patients undergoing surgery, dialysis, or attending the Medical Day Unit who require assistance of a support person
  • Patients who require assistance of a support person (e.g. children under 16 years, patients with dementia, developmental or physical challenges)

These guidelines apply to the Emergency Departments, Outpatient Departments, Inpatient Departments and Diagnostic Imaging Departments.

Entry to the PSFDH continues to be restricted to specific entry locations, which includes the Emergency Department entrances at both the Great War Memorial (GWM) and Smiths Falls sites as well as a second entry point at the main entrance of the GWM site (Monday to Friday from 7 a.m. to 3 p.m.)

Visitor Guidelines:

  •  All visitors must successfully pass COVID-19 screening at the hospital entrance and must be escorted by a staff member to the location where the patient is located.
  •  All visitors must successfully pass COVID-19 screening at the hospital entrance and must be escorted by a staff member to the location where the patient is located.
  • All visitors must sanitize their hands when entering and leaving the hospital and the care area. Social distancing should be maintained at all times.
  • All visitors/support persons must wear a mask at all times when in the hospital.
  • Visits must be pre-planned with the charge nurse of the care unit to ensure timeliness of visit with only one visitor at a time (to ensure social distancing).
  • Visitors will also be asked to sign in and out when they enter and leave the care area with contact information. (In the case of extenuating circumstances, overnight stays and more than one visitor may be permitted.)

It is requested that visitors only come during the day and to keep visitations to one family member, if possible. If multiple family members are requesting to visit, please discuss with the nursing staff.

As always, virtual visits are encouraged and welcomed. Patients and families can connect online using their personal communication devices (phone, tablet, etc.).

Unfortunately, items such as food or gifts are not permitted at this time. Essential items that are permitted are as follows (please ensure items are brought in a zip-top bag, if possible):

  • Glasses
  • Hearing aids, Hearing Aid Batteries
  • Dentures, Denture Adhesive, Denture Cleaner
  • Medications
  • Shoes for rehabilitation and Socks
  • Clothes on the day of discharge (no earlier)
  • Communication device such as iPad, tablet, laptop, cell phone or similar (items that staff can wipe down) [Don’t forget the charging cord]. PSFDH has WiFi connection for the patients to use.
  • Toothbrush, Toothpaste, Shampoo
  • Electric Shaver
  • Pen
  • Comb or Brush
  • Walking Aids
  • CPAP Machines

Please note that the items brought to patients must be “wipe-able” to support our stringent infection control practices. This is to keep the patients and the staff safe.

Thank you to the community for your patience, understanding and adherence to the visitor guidelines. Please note that our visitor guidelines and practices will continue to be monitored and change as the hospital continues to implement a carefully thought out and measured approach focusing on safety and quality of care.

About PSFDH:
The Perth and Smiths Falls District Hospital (the “Hospital”) is a fully accredited acute care health care organization located on two state-of-the-art sites. The Hospital is situated in the heart of the Rideau Canal region and proudly provides health services to more than 60,000 people in the surrounding communities. The Hospital delivers a broad range of primary and secondary services and programs such as emergency care, diagnostic imaging, obstetrics, general and specialty surgical services, dialysis, as well as laboratory and infection control services.

For more information contact:
Dr. Barry Guppy
President and CEO
Perth and Smiths Falls District Hospital
613-283-2330 ext. 1110
www.psfdh.on.ca

COVID-19 Update

The Perth and Smiths Falls District Hospital is carefully following the developments related to the novel coronavirus (COVID-19) pandemic and adjusting hospital operations that ensures our patients and staff are able to provide necessary hospital care to the community.

New information is constantly being updated on the following websites, including a daily situation report for Ontario:

Public Health Ontario: https://www.publichealthontario.ca/

Lanark Leeds and Grenville Public Health Unit:  https://healthunit.org/coronavirus/

Public members who are concerned about COVID-19 can complete an online self-assessment to help decide when and where to seek care.  The self-assessment is available at:

https://www.ontario.ca/page/2019-novel-coronavirus-covid-19-self-assessment

If you have symptoms or travel related to COVID-19, please call public health or telehealth first. If you are advised by public health or telehealth to report to the Perth and Smiths Falls District Hospital Emergency Department, please call the hospital ahead to notify us, if possible:

Perth/GWM Site:  613-267-1500                    

Smiths Falls Site:  613-283-2330 

You will be asked to clean your hands and will be given a mask by the registration clerk or volunteer.

**In case of an emergency – dial 911 and inform the operator of your recent travel history and concern about the COVID19.**

COVID-19 – Hospital Implements Temporary Measures

The Perth and Smiths Falls District Hospital is continually monitoring the COVID-19 situation and has prepared a full statement as of today’s date.

To read the full statement, please click here.

Please help prevent the spread of misinformation by staying up to date with credible sources.

The important factors are symptoms and travel history. Ethnicity does not make a person high risk.

PSFDH Statement re: COVID-19 – March 10, 2020

The Perth and Smiths Falls District Hospital is continually monitoring the COVID-19 situation and has prepared a full statement as of today’s date.

To read the full statement, please click here.

Please help prevent the spread of misinformation by staying up to date with credible sources.

The important factors are symptoms and travel history. Ethnicity does not make a person high risk.

 

 

Welcome to Perth and Smiths Falls District Hospital

The Heart of Your Hospital

The Perth and Smiths Falls District Hospital is a fully accredited health care facility located on two sites serving a catchment population of approximately 60,000+ residents within the tri-county region of Lanark, Leeds and Grenville.

The Perth and Smiths Falls District Hospital was incorporated in 1995 following the amalgamation of the Smiths Falls Community Hospital and the Great War Memorial Hospital of Perth District.  The hospital is located in the South East Local Health Integration Network (LHIN#10).

The Perth and Smiths Falls District Hospital has a long history in the provision of high quality health services to its community.

Click here for a printable map of Lanark County and on the following links for printable maps of Smiths Falls and the town of Perth.

The Hospital’s mission is to provide quality care based on the principles of total quality management for acute and chronic in-patients, as well as provision of emergency and ambulatory care. The Hospital is also committed to the development and support of health promotion programs in cooperation with other professional, community, and planning agencies.

 

Great War Memorial Site
33 Drummond Street West
Perth, ON K7H 2K1
Tel: (613) 267-1500
Smiths Falls Site
60 Cornelia Street West
Smiths Falls, ON K7A 2H9
Tel: (613) 283-2330

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