COVID-19 Assessment Centre Wait Times

Media Release

 For Immediate Release:  Friday, September 18, 2020

Wait Times at the Perth and Smiths Falls District Hospital

COVID-19 Assessment Centre

Smiths Falls, ON:  The COVID-19 Assessment Centre (CAC) located at the Smiths Falls Site of the Perth and Smiths Falls District Hospital is currently experiencing the largest increase in the number of residents seeking COVID-19 testing since the start of the pandemic in March of this year.

As has been the case over the last several months, the CAC is currently adjusting the operation of the CAC to better meet the community’s needs and has modified its hours of operation.  The CAC will now be open from 8 a.m. until 6 p.m., seven days per week. Please note that, priority is being given to residents who have symptoms that may be related to COVID-19 when booking appointments in the CAC. The Perth and Smiths Falls District Hospital is requesting patience from the public at this time as the CAC addresses the current surge in requests for testing and asks that you call only one time to the CAC phone line so as to minimize volume and demands to respond. Testing is still by appointment only.

Please call 613-283-2330 ext. 1401 and leave one message clearly stating your name, date of birth and a contact telephone number. Our staff will return your call.

PSFDH is also asking that no pets be brought with you while you attend your appointment.  If a support animal is required, we ask that they are restrained to ensure the safety of both you and the CAC staff member.

In the event that you have significant symptoms and are worried about a delay in an appointment for assessment and testing at the CAC, you may contact:

The Leeds, Grenville and Lanark District Health Unit at 1-800-660-5853 ext .2222

Or Telehealth Ontario (toll-free) at (866) 797-0000 or Toll-free TTY at (866) 797-0007

Further information is available at https://www.ontario.ca/page/get-medical-advice-telehealth-ontario.  Public members can also call their own family physician or nurse practitioner for advice and guidance.  In the setting of an urgent medical situation or an emergency, public members should go to one of the Emergency Departments.

The CAC is located outside the Main Entrance on Elmsley Street North, Smiths Falls. Patients will drive up to the Main Entrance and remain in their vehicle while an in-vehicle assessment is completed.

The CAC is NOT a public entrance. The current patient drop-off/pick up areas remain in place at the Smiths Falls Site. Patients can continue to be dropped off and picked up at the Smiths Falls Site Emergency Department entrance located off of Cornelia Street.

 

About PSFDH:

The Perth and Smiths Falls District Hospital (the “Hospital”) is a fully accredited acute care health care organization located on two state-of-the-art sites. The hospital is situated in the heart of the Rideau Canal region and proudly provides health services to more than 60,000 people in the surrounding communities. The hospital delivers a broad range of primary and secondary services and programs such as emergency care, diagnostic imaging, obstetrics, general and specialty surgical services, dialysis, as well as laboratory and infection control services.

For more information contact:

Dr. Barry Guppy President and CEO

Perth and Smiths Falls District Hospital 613-283-2330 ext. 1110

www.psfdh.on.ca

 

COVID-19 Assessment Centre Information

COVID-19 ASSESSMENT CENTRE: The Covid-19 Assessment Centre is operated by staff from Perth and Smiths Falls District Hospital (PSFDH) and Primary Healthcare Providers from our communities. The centre only provides assessments and sample collection for Covid-19.

Self-referrals are now being accepted, by appointment only.

No walk-in patients can be accommodated at this time.

 Where is the Assessment Centre?

  • The Assessment Centre is located at the entrance of the Smiths Falls site and can be accessed from Elmsley Street.
  • Patients are asked to drive up to the main entrance and remain in their vehicle while an in-vehicle assessment and/or swabbing is

What are the operating hours?

Monday through Friday:   8 a.m. – 6 p.m.

Saturday: 10 a.m. – 4 p.m.

Sunday: 10 a.m. – 4 p.m.

Who can be tested?

While anyone can seek an appointment at the PSFDH COVID-19 Assessment Clinic, the Leeds, Grenville & Lanark District Health Unit is strongly encouraging that the following individuals be assessed at the Centre:

  • Anyone with symptoms of COVID-19
  • Essential workers (persons working directly with the public)
  • Healthcare workers or a household member of a healthcare worker
  • Pregnant individuals who are in their third trimester
  • Returning travellers to Canada
  • Close contacts of a confirmed or probable case of COVID-19 (live with, provided care for, or spent extensive time with)

What are the symptoms of COVID-19?

COVID-19 symptoms may include fever, pneumonia, “any new or worsening symptom” such as cough, shortness of breath, sore throat, runny nose, sneezing, nasal congestion, hoarse voice, difficulty swallowing, new smell or taste disorders, nausea, vomiting, diarrhea or abdominal pain.

If you have questions regarding your symptoms, please contact one of the following:

  • Public Health at 613-283-2740
  • TeleHealth Ontario at 1-866-797-0000
  • Your Primary Care Provider

How do I get an appointment?

Call the hospital directly at 613-283-2330 extension 1401 to book an appointment and have your health card available.

If no one answers, please leave a message with your name and contact number. A Registration Clerk will return your call to book an appointment.

Please note that if you have no symptoms, you may be asked to wait a few days to ensure community members with symptoms are able to secure an appointment.

How long before results are available?

With the expected increase in test volumes, patients should expect that results will be available within three to four days from sample collection.

How can I obtain my COVID-19 test results?

  1. Patients can access COVID-19 results on line using the following link https://covid- ontario.ca.
  2. Contact your primary care provider.
  • If you have questions about your results, or your results are not available online, contact your health care provider or Public Health at 1-800-660-5853 for assistance.
  • If your test result is POSITIVE (COVID-19 detected) you will be contacted by the Public Health unit for follow-up in order to complete contact tracing.

COVID-19 Update

The Perth and Smiths Falls District Hospital is carefully following the developments related to the novel coronavirus (COVID-19) pandemic and adjusting hospital operations that ensures our patients and staff are able to provide necessary hospital care to the community.

New information is constantly being updated on the following websites, including a daily situation report for Ontario:

Public Health Ontario: https://www.publichealthontario.ca/

Lanark Leeds and Grenville Public Health Unit:  https://healthunit.org/coronavirus/

Public members who are concerned about COVID-19 can complete an online self-assessment to help decide when and where to seek care.  The self-assessment is available at:

https://www.ontario.ca/page/2019-novel-coronavirus-covid-19-self-assessment

If you have symptoms or travel related to COVID-19, please call public health or telehealth first. If you are advised by public health or telehealth to report to the Perth and Smiths Falls District Hospital Emergency Department, please call the hospital ahead to notify us, if possible:

Perth/GWM Site:  613-267-1500                    

Smiths Falls Site:  613-283-2330 

You will be asked to clean your hands and will be given a mask by the registration clerk or volunteer.

**In case of an emergency – dial 911 and inform the operator of your recent travel history and concern about the COVID19.**

Great War Memorial Site
33 Drummond Street West
Perth, ON K7H 2K1
Tel: (613) 267-1500
Smiths Falls Site
60 Cornelia Street West
Smiths Falls, ON K7A 2H9
Tel: (613) 283-2330

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