Patient Satisfaction Surveys

The Perth & Smiths Falls District Hospital is committed to excellence in the provision of high quality patient-focused care. In order to meet this commitment, we continuously seek feedback from our patients and their families.

The hospital has contracted the services of the National Research Corporation Canada (NRCC) (formerly NRC Picker Group) for the mailing and collection of patient satisfaction surveys. Surveys are mailed out on a continuous basis to randomly selected patients who either attended the Emergency Department or spend more than one night in hospital.

The NRCC group, based in Markham, Ontario, is the preferred supplier of patient satisfaction surveys to Ontario Hospitals. Therefore the surveys give the Hospital the added value of being able to compare our performance against other hospitals in the province. For more information on NRCC you can visit their website at

The hospital values positive and open communication therefore we communicate and celebrate our patient satisfaction scores each month with the public via the hospital’s website and our staff.

Read the article: Local Hospital Maintains High Performance (2015)


For more information on this program, please contact:

Christine Robinson
Manager, Quality
Perth and Smiths Falls District Hospital
60 Cornelia Street West
Smiths Falls, ON   K7A 2H9
613-283-2330 ext. 1140

Great War Memorial Site
33 Drummond Street West
Perth, ON K7H 2K1
Tel: (613) 267-1500
Smiths Falls Site
60 Cornelia Street West
Smiths Falls, ON K7A 2H9
Tel: (613) 283-2330

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